CapBay, TrackerHero partner to accelerate digitalisation of Malaysia’s security industry

Initiative boosts transparency and service reliability while improving SME margins and delivery Collaboration enables 1, 200 security firms to digitise operations with US$42 mil financing from CapBay Bay Group Holdings Sdn Bhd (CapBay), a homegrown supply chain financing provider and peer-to-peer (P2P) financing platform, and Ultrack Technology Sdn Bhd (TrackerHero), a leading provider of security workforce management solutions, have announced what they claim to be a first-of-its-kind partnership that pairs fintech with security technology to accelerate digitalisation across Malaysias security services sector. Backed by Malaysia Digital Economy Corporation (MDEC) as a strategic partner in line with its national Business Digitalisation mandate, and officiated by the political secretary to the minister of Home Affairs (KDN), the collaboration will enable over 1, 200 licensed security firms to adopt proven digital workforce tools with US$42 million (RM200 million) in committed financing from CapBay. The initiative is designed to raise transparency, compliance, and service reliability for end-clients including public sector agencies, while improving margins and contract fulfilment for SMEs, CapBay and TrackerHero noted in a statement. The ceremony was opened by Mohd Redzuan Affandi Abdul Rahim, director of SME digitalisation at MDEC, followed by an officiating address by Tuan Haji Omar Mokhtar bin A Manap, political secretary to the minister of home affairs. In his first public remarks since appointment, he underscored the importance of digitalisation for the security industry under KDN's purview, commending TrackerHero for leading transformation, CapBay for enabling access to financing, and MDEC for steering Malaysias business digitalisation agenda. The memorandum of understanding was signed by Ang Xing Xian, co-founder and group CEO of CapBay, and Izzat Hanif, co-founder and CEO of TrackerHero, and witnessed by both the political secretary to the minister of home affairs and the MDEC director. Following the officiation, the political secretary and MDEC director toured a mixed showcase of technology booths. TrackerHero demonstrated AI-enabled patrol devices, real-time operations management, and surveillance drones, while CapBay presented its financing package which removes upfront cost barriers to adoption. Also exhibiting was the faculty of artificial intelligence, Universiti Teknologi Malaysia, a partner to TrackerHero, highlighting Malaysias research and talent pipeline supporting national digitalisation. The partnership is expected to deliver a wide-reaching impact across Malaysias security services sector. With US$42 million (RM200 million) in flexible financing tied to operational digitisation, SMEs can adopt digital tools faster and with minimal upfront costs. It also promises stronger compliance and transparency, as verifiable workforce management and auditable patrol data will benefit both public and private clients. At the same time, data-driven scheduling and accountability will improve contract fulfilment for high-value government and corporate clients. Importantly, the initiative is aligned with national priorities, supporting MDEC's business digitalisation mandate and KDNs oversight of the security guard ecosystem. The collaboration with TrackerHero represents more than financing it strengthens Malaysias economic backbone by enabling SMEs to embrace digitalisation and deliver higher-value services. By integrating financing with digital workforce management, the partnership empowers security SMEs to operate more efficiently and adopt the latest technology to stay competitive, said Ang Xing Xian. Meanwhile, Izzat Hanif said, This partnership is about execution at scale bringing financing and technology together so security SMEs can digitise without friction. With CapBay and under the umbrella of MDEC's digitalisation agenda, we are tackling the industrys toughest pain points: transparent operations, verifiable compliance, and data-driven efficiency. Our goal is a stronger, future-ready security ecosystem that can compete regionally and serve the public interest with confidence. Anuar Fariz Fadzil, CEO of MDEC, said, MDEC welcomes this partnership as it reflects the spirit of the Malaysia Digital Business Digitalisation Initiative, which is to accelerate digital adoption across industries. By bridging fintech and technology providers, initiatives like this empower SMEs to scale, innovate, and contribute meaningfully to Malaysias vision of becoming a digitally driven nation. Beyond the security sector, CapBay and TrackerHero plan to extend this model to industries with similar workforce and operational challenges including logistics and facilities management supporting Malaysias ambition to become a digitally driven nation.

admin October 1, 2025

**Initiative Boosts Transparency and Service Reliability While Improving SME Margins and Delivery**

**Collaboration enables 1,200 security firms to digitise operations with US$42 million financing from CapBay**

Bay Group Holdings Sdn Bhd (CapBay), a homegrown supply chain financing provider and peer-to-peer (P2P) financing platform, has joined hands with Ultrack Technology Sdn Bhd (TrackerHero), a leading provider of security workforce management solutions, to launch a first-of-its-kind partnership. This collaboration pairs fintech with security technology to accelerate digitalisation across Malaysia’s security services sector.

Backed by the Malaysia Digital Economy Corporation (MDEC) as a strategic partner, in line with its national Business Digitalisation mandate, and officiated by the Political Secretary to the Minister of Home Affairs (KDN), the partnership will enable over 1,200 licensed security firms to adopt proven digital workforce tools. This initiative is supported with US$42 million (RM200 million) in committed financing from CapBay.

The program is designed to enhance transparency, compliance, and service reliability for end-clients, including public sector agencies, while improving profit margins and contract fulfilment for SMEs, as highlighted in a joint statement by CapBay and TrackerHero.

The launching ceremony began with opening remarks from Mohd Redzuan Affandi Abdul Rahim, Director of SME Digitalisation at MDEC. This was followed by an officiating address from Tuan Haji Omar Mokhtar bin A Manap, the Political Secretary to the Minister of Home Affairs. In his first public remarks since his appointment, he emphasized the critical role of digitalisation in the security industry under the jurisdiction of KDN. He commended TrackerHero for leading the industry’s transformation, CapBay for enabling access to financing, and MDEC for steering Malaysia’s business digitalisation agenda.

The Memorandum of Understanding (MoU) was signed by Ang Xing Xian, Co-founder and Group CEO of CapBay, and Izzat Hanif, Co-founder and CEO of TrackerHero. The signing was witnessed by both the Political Secretary to the Minister of Home Affairs and the MDEC Director.

Following the official ceremony, the Political Secretary and the MDEC Director toured a showcase featuring technology booths. TrackerHero demonstrated AI-enabled patrol devices, real-time operations management, and surveillance drones. CapBay presented its comprehensive financing package, which effectively removes upfront cost barriers to adoption. Also exhibiting was the Faculty of Artificial Intelligence from Universiti Teknologi Malaysia, a partner to TrackerHero, highlighting Malaysia’s growing research and talent pipeline supporting national digitalisation initiatives.

This partnership is expected to have a wide-reaching impact across Malaysia’s security services sector. With US$42 million (RM200 million) in flexible financing linked to operational digitisation, SMEs can adopt digital tools faster and with minimal upfront expenses. The collaboration also promises increased compliance and transparency through verifiable workforce management and auditable patrol data, benefiting both public and private clients.

Furthermore, data-driven scheduling and enhanced accountability are set to improve contract fulfilment for high-value government and corporate clients. Importantly, the initiative aligns with national priorities, supporting MDEC’s business digitalisation mandate and KDN’s oversight of the security guard ecosystem.

“The collaboration with TrackerHero represents more than just financing; it strengthens Malaysia’s economic backbone by enabling SMEs to embrace digitalisation and deliver higher-value services. By integrating financing with digital workforce management, the partnership empowers security SMEs to operate more efficiently and adopt the latest technology to stay competitive,” said Ang Xing Xian.

Izzat Hanif added, “This partnership is about execution at scale — bringing financing and technology together so security SMEs can digitise without friction. With CapBay and under the umbrella of MDEC’s digitalisation agenda, we are tackling the industry’s toughest pain points: transparent operations, verifiable compliance, and data-driven efficiency. Our goal is a stronger, future-ready security ecosystem that can compete regionally and serve the public interest with confidence.”

Anuar Fariz Fadzil, CEO of MDEC, commented, “MDEC welcomes this partnership as it reflects the spirit of the Malaysia Digital Business Digitalisation Initiative, which is to accelerate digital adoption across industries. By bridging fintech and technology providers, initiatives like this empower SMEs to scale, innovate, and contribute meaningfully to Malaysia’s vision of becoming a digitally driven nation.”

Looking ahead, beyond the security sector, CapBay and TrackerHero plan to extend this successful model to other industries facing similar workforce and operational challenges, including logistics and facilities management—supporting Malaysia’s ambition to become a digitally driven nation.
https://www.digitalnewsasia.com/digital-economy/capbay-trackerhero-partner-accelerate-digitalisation-malaysias-security-industry